Privacy Policy

Introduction

Updated: 04/09/2024

Welcome to GuideMentor, a marketplace for digital coaching courses. This Privacy Policy outlines how we, WORFIX LTD, a company registered in England and Wales with registration number 15788317, located at 167 – 169 Great Portland Street, 5th Floor, London, England, W1W 5PF, collect, use, and protect your personal information. By using the GuideMentor website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Information: Such as your name, email address, and any other contact details you provide when registering or contacting us.
  • Usage Data: Information about how you use the Platform, including your IP address, browser type, and pages visited.

Please note that we do not collect or store any payment information. All payments for products on GuideMentor are processed by third-party payment processors.

2. How We Use Your Information

We use the information we collect to:

  • Provide and improve our services.
  • Communicate with you regarding your account or any inquiries.
  • Comply with legal obligations.

3. Data Security

We employ a variety of security measures to protect your personal information when you interact with our website or make a purchase. These measures include data encryption, strict access controls, and ongoing security assessments to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction.

4. GDPR and Data Protection

We are committed to complying with the General Data Protection Regulation (GDPR). To ensure the confidentiality and security of your personal data, we implement necessary technical and organizational safeguards. These include conducting regular audits, providing staff training, and adhering to key data protection principles.

5. Extra-EEA Transfers of Personal Data

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). We take all necessary steps to ensure that such transfers are compliant with applicable data protection laws. This includes employing appropriate safeguards such as standard contractual clauses or other legally recognized mechanisms to protect your information.

6. Third-Party Payment Processors

All payments on our Platform are processed by third-party payment processors. We do not collect or store any payment data. The privacy and security of your payment information are governed by the privacy policies of these third-party providers. We recommend reviewing their policies before making any transactions.

7. Strong Customer Authentication (SCA)

We comply with Strong Customer Authentication (SCA) requirements to enhance the security of online transactions. SCA involves using two or more authentication factors (such as something you know, something you have, or something inherent) to verify your identity during the payment process, in line with PSD2 regulations.

8. PSD2 Requirements

In accordance with the Payment Services Directive 2 (PSD2) regulations, we ensure that most online card transactions on our Platform require Strong Customer Authentication (SCA). This adds an additional layer of security by requiring two-factor authentication before payments are completed.

9. Cookies

We use cookies to enhance your experience on our Platform. Cookies are small text files stored on your device that help us understand how you interact with our website and remember your preferences.

Types of Cookies We Use:

  • Essential Cookies: Necessary for the functioning of the Platform.
  • Analytical Cookies: Help us understand how users interact with our website, allowing us to improve our services.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your experience on our Platform.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and your continued use of the Platform after such changes constitutes your acceptance of the new terms.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at info@guidementor.org. We’re here to help and ensure your data is handled with care.